Privacy Policy
Hyperaze Private Limited ("Hyperaze," "we," "us," or "our") operates a digital marketplace based in Singapore, enabling buyers ("Buyers") to purchase digital products and services from independent sellers ("Sellers"). This Privacy Policy ("Policy") outlines how we collect, use, disclose, and safeguard your personal data, in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA") and other relevant regulations.
1. Scope
This Policy governs personal data collected or processed in relation to:
- Visitors and users of our website (www.hyperaze.com) and web application (app.hyperaze.com);
- Buyers purchasing digital products from Sellers via our marketplace;
- Sellers listing products or services for sale on our platform;
- Individuals who subscribe to our email updates, promotional content, or event notifications;
- Persons contacting us for customer support or other inquiries.
This Policy does not apply to job applicants, employees, or contractors of Hyperaze. Their personal data is subject to a separate internal privacy notice.
2. Personal Data We Collect
A. Information You Provide
We collect the following data directly from you:
- Account Details: Full name, email address, username, phone number, and authentication credentials.
- Payment and Transaction Records: Payment method, purchase history, digital license usage, and refund requests.
- Correspondence: Support inquiries, chat logs, surveys, and communication preferences.
- Marketing Preferences: Subscription status, consent flags, and opt-in responses.
B. Information from External Sources
- Third-party Logins: Information from linked accounts such as Google, Discord, or others.
- Public and Partner Sources: Data from public databases or lead generation partners for verification or marketing purposes.
C. Information We Collect Automatically
- Technical Information: IP address, device type, operating system, browser type, and language settings.
- Usage Data: Referring URLs, pages visited, interaction metrics, time spent, and actions taken within the Services.
- Cookies & Tracking: Data collected via cookies, beacons, and similar technologies (see Section 6).
3. Use of Personal Data
We use your personal data to:
- Provide, personalise, and enhance our Services;
- Process transactions and manage user accounts;
- Facilitate communication between Buyers and Sellers;
- Prevent fraud, abuse, and breaches of our Terms of Service;
- Send you administrative or marketing communications (with your consent);
- Comply with applicable legal obligations.
We rely on the following legal bases under the PDPA:
- Your consent;
- The necessity to perform a contract with you;
- Our legitimate interests in operating and improving the Services;
- Compliance with legal and regulatory requirements.
4. Disclosure of Personal Data
Your personal data may be shared with:
- Service Providers: Third parties that assist with payment processing (e.g., Stripe), hosting, analytics, and IT support.
- Sellers: To enable them to fulfill your purchases and respond to support inquiries.
- Affiliated Entities: For legitimate business purposes, subject to this Policy.
- Regulatory Bodies: To comply with legal obligations or respond to lawful requests.
- Business Transfers: As part of any merger, sale, or transfer of assets.
We do not sell your personal data to third parties.
5. Aggregated and De-Identified Data
We may aggregate or anonymise personal data to produce statistical insights or performance metrics. This data cannot be used to identify any individual and may be used for analytics, product improvement, or marketing purposes.
6. Cookies and Analytics
We use cookies and similar technologies to:
- Recognise users and save login preferences;
- Analyse traffic and improve user experience;
- Deliver relevant advertisements (where permitted).
As of 03/06/2025, our platform does not use cookies or similar tracking technologies. This may change in the future, and we will update this Policy accordinglyYou can manage cookie settings through your browser.
7. Your Rights and Choices
Under the PDPA, you may:
- Request access to your personal data;
- Correct errors or update your data;
- Withdraw your consent to processing (where applicable);
- Object to use of data for direct marketing;
- File a complaint with the Personal Data Protection Commission (PDPC).
To make a request, email us at: support@hyperaze.com
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once retention is no longer necessary, we will delete or anonymise your data securely.
9. Data Security
We employ administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure; please take care when sharing your credentials or personal data.
10. International Transfers
Some of our service providers may be located outside Singapore. Where personal data is transferred internationally, we ensure that appropriate safeguards (e.g., contractual clauses) are in place to protect your data in line with the PDPA.
11. Children’s Privacy
Hyperaze does not knowingly collect personal data from individuals under the age of 13. If we become aware that such data has been inadvertently collected, we will take steps to delete it promptly.
12. Third-Party Links
Our platform may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
13. Changes to This Policy
We may revise this Policy from time to time. Significant changes will be communicated via email or posted on our website. Continued use of our Services after such changes implies acceptance.
14. Contact Us
If you have questions, concerns, or requests regarding this Policy or your data, contact us at:
Hyperaze Private Limited
Email: support@hyperaze.com
Last Updated: 03/06/2025