Terms of Service
Effective Date: 06/06/2025
These Terms of Service ("Terms") govern your access to and use of the services provided by Hyperaze Private Limited ("Hyperaze," "we," "us," or "our"), a Singapore-based platform that enables users to buy and sell digital products and services. By accessing or using our Website, Web/ Mobile applications, and other services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree, do not use our Services.
1. Overview of Services
Hyperaze provides a digital marketplace where users can:
- Buy and sell digital assets, including but not limited to software, Discord communities, scripts, templates, and licenses.
- Manage digital transactions via integrated payment systems.
- Communicate with other users through platform messaging.
Hyperaze is a facilitator, not the seller of any product listed by third-party users. All transactions are between Buyers and Sellers.
2. Eligibility
To use our Services, you must:
- Be at least 18 years old;
- Have the authority to enter into a binding legal agreement;
- Not be barred under any applicable law from using the Services.
3. Account Registration
To access most features, you must create an account and provide accurate, complete information. You are responsible for safeguarding your login credentials and for all activity on your account. Notify us immediately at support@hyperaze.com if you suspect unauthorized use.
4. Transactions and Fees
- Sellers may list digital products and must ensure all content is legal and complies with these Terms.
- Buyers are responsible for reviewing product details before purchasing. All sales are final unless stated otherwise by the Seller or required by law.
- Hyperaze does not charge Sellers any listing or transaction fees.
- Sellers may be subjected to transaction fees charged by Stripe for using their payment gateway.
- Hyperaze reserves the right to introduce or update platform fees in the future, with sufficient notice provided to all users prior to any changes taking effect.
5. Payment Processing
Hyperaze uses third-party payment providers (Stripe) to process payments. By using the Services, you agree to comply with their terms. We do not store your payment details directly.
6. Refunds and Disputes
Refund policies are determined by Sellers. Disputes should be addressed directly between Buyer and Seller. Stripe’s dispute resolution system may apply in eligible cases.
7. Subscriptions
Some digital products or services listed on Hyperaze may be offered as recurring subscriptions (“Subscription Products”).
- Billing Cycle: When you purchase a Subscription Product, you will be billed on a recurring basis as indicated at the time of purchase (e.g., monthly or annually).
- Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date. You will be charged the applicable Subscription Fee for the next billing cycle.
- Cancellation: You may cancel a subscription at any time through your account settings. Cancellations take effect at the end of the current billing period.
- Non-Refundable: Subscription payments are non-refundable except where required by law or explicitly stated by the Seller.
- Changes: Sellers reserve the right to modify pricing or features of a Subscription Product, with reasonable prior notice to subscribers.
Payment Authorization: By purchasing a Subscription Product, you authorize Hyperaze and the applicable Seller to charge your given payment method on a recurring basis (e.g., daily, monthly or annually) for the applicable subscription fee, including any applicable taxes. You agree that payments may be initiated without further approval from you, including off-session charges, until you cancel the subscription through your account settings.
The subscription fee and billing frequency are disclosed at the time of purchase. Sellers may update pricing with reasonable prior notice to you, as described in the product listing or communication from the Seller. You agree to maintain valid and up-to-date payment information in your account to avoid service interruptions.
8. One-time Fee
- Products listed as "One-time Fee" grant continued access to the digital product for the life of the product or service, as determined by the Seller.
- Sellers may offer updates, support, or additional features at their discretion and are not obligated to provide these beyond what is explicitly stated at the time of purchase.
- Hyperaze does not guarantee the indefinite availability of any product, even if sold as a "lifetime" license, particularly if the Seller discontinues or withdraws it from the platform.
Payment Authorization: By completing your purchase, you authorize Hyperaze and the applicable Seller to charge your payment method for the total price displayed at checkout. For certain transactions (e.g., trials), you may be charged off-session, and you agree to this payment method being used accordingly.
9. Seller Responsibilities
- Sellers are responsible for fulfilling orders and delivering products as described.
- Products must be made available for download or access within a reasonable timeframe after purchase, typically within 24 hours unless otherwise stated.
- Sellers must clearly disclose limitations, support terms, and refund policies on their listings.
- Hyperaze reserves the right to remove listings or suspend Sellers for non-fulfillment, misrepresentation, or breach of these Terms.
10. Prohibited Conduct
Users must not:
- Sell illegal, fraudulent, or stolen goods;
- Engage in harassment, hate speech, or abuse;
- Circumvent platform fees or abuse referral systems;
- Use Hyperaze for money laundering or other unlawful activities.
We reserve the right to suspend or terminate accounts for violations.
11. Intellectual Property
Users retain ownership of content they upload but grant Hyperaze a limited license to host, display, and distribute that content as needed to operate the Services. Do not upload content you do not have rights to.
12. Privacy
Our use of your data is governed by the Privacy Policy. Please review it to understand your rights and responsibilities.
13. Termination
You may close your account at any time. We may suspend or terminate access if you violate these Terms or any applicable laws. Upon termination, your access to purchased content may be revoked.
14. Dispute Resolution
If you have a concern or dispute, please first contact us at support@hyperaze.com to attempt an informal resolution.
- Most disputes can be resolved quickly and amicably. If we are unable to resolve the dispute through informal means within 30 days, the matter may be submitted to mediation under the laws of Singapore before pursuing court action.
- Hyperaze reserves the right to manage and facilitate dispute resolution between Buyers and Sellers but does not guarantee any particular outcome.
15. Content Takedown Procedure
If you believe content listed on Hyperaze infringes your rights or violates applicable laws:
- Please notify us at support@hyperaze.com with a clear explanation and supporting evidence.
- We will investigate and may remove or restrict access to the content if a violation is found.
- Repeated or egregious violations may result in account suspension or termination.
16. Seller Verification
To protect marketplace integrity:
- Hyperaze may require Sellers to verify their identity or ownership of products before or after listing.
- Verification may include providing government-issued ID, product access credentials, or other documents.
- Failure to complete verification may result in listing removal or account suspension.
17. Disclaimers
Hyperaze provides its Services "as is" without warranties of any kind. We are not responsible for:
- The quality, legality, or safety of products listed;
- Accuracy of content provided by users;
- Losses arising from third-party payment providers.
18. Limitation of Liability
To the fullest extent permitted by law, Hyperaze shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, revenue, or business opportunities, arising out of or related to your use of the Services—whether based in contract, tort, or any other legal theory.
You agree that any loss or damage incurred as a result of using our Services is solely at your own risk, and Hyperaze assumes no responsibility or liability for such outcomes.
19. Indemnification
You agree to indemnify, defend, and hold harmless Hyperaze, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees and costs, arising out of or in any way connected with:
- your access to or use of the Services;
- your violation of these Terms;
- your violation of any third-party rights, including intellectual property or privacy rights;
- any claim that your content caused damage to a third party.
20. Force Majeure
Hyperaze shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, natural disasters, internet or power outages, labor disputes, or governmental actions.
21. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Singapore. By using the Services, you agree that any dispute arising from or related to these Terms or the use of the Services shall be subject to the exclusive jurisdiction of the courts of Singapore, unless otherwise required by applicable consumer protection laws.
22. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email or the platform. Continued use of the Services after changes constitutes acceptance.
23. Contact Us
For questions or concerns about these Terms, contact:
Hyperaze Private Limited
Email: support@hyperaze.com
Last Updated: 06/06/2025